- Free Shipping
We are pleased to offer free shipping on all orders. There are no additional charges for standard shipping, regardless of your location.
- Order Processing Time
All orders are processed within 1-2 business days after they are placed. Orders are not shipped on weekends or holidays. You will receive an email confirmation once your order is shipped, including tracking information where available.
- Delivery Time
Estimated delivery times vary based on your location:
• Portugal Shipping: Delivery within 1-2 business days from dispatch.
• International Shipping: Delivery within 5-7 business days from dispatch.
Please note: Delivery times are estimates and not guaranteed, as delays may occur due to weather, customs, or other unforeseen circumstances.
- Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. Please allow up to 24 hours for tracking information to update.
- Shipping Restrictions
Certain items may have shipping restrictions due to size, weight, or destination. We currently do not ship to out of Europe.
- Lost or Delayed Shipments
If your order has not arrived within the expected delivery time, please contact our customer support team at info@skystek.com. We will work with the carrier to locate your package. In cases of lost shipments, we will do our best to resolve the issue promptly.
- International Orders and Customs
Customs clearance procedures may also cause delays beyond our estimated delivery times.
- Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy. If your item arrives damaged or defective, please contact us immediately for assistance.