If you don't receive a response from our Customer Support Team within 24 hours of contacting us, please check your email's Spam folder. Our emails may have been filtered incorrectly by your email server. In order to help ensure proper delivery of emails to your inbox, you can add email senders, like info@skystek.com, to your Whitelist.

No, you can purchase items from our website without creating an account.

However, we highly recommend that you create an user account to enjoy the following benefits:

1. You can set a default shipping/billing address that will be automatically used for every purchase, saving you time and hassle.

2. You can check the current status of your order at any time simply by logging into your account.

You may not be able to log into your account because of one or more of the following reasons:

1. You may only have joined our mailing list and not created an account.

2. You may not have activated your account. After creating an account, you will receive an activation email. Be sure to check your email and click the link in the activation email to activate your account.

3. You may have entered your password incorrectly. Please click the ’Lost your password?‘ button to reset your password.

If you have registered an account with us, you can check the status of an ordered item in the “My Orders" menu. If you have not registered, you can check the email sent to you with the tracking number of the order. If you still have questions, you can contact Support to our customer support team.

If your order has not been shipped yet, please Contact to our customer support team and they will help you change the contents of your order.

If your order has already been shipped out, we will unfortunately not be able to change its contents.

If you ordered the wrong thing by mistake, there are 2 possible solutions:

1.You can place a new order on our website for the product you actually wanted. You can then return the incorrect product to us at a later date for a refund. We will only be able to issue the refund once we receive the original item. This is typically the fastest way to receive the correct product.

2.You can wait for the incorrect order to arrive and send it back to us. We will contact you when we receive it. Please note that we will only be able to send the new product after receiving the original item.

If you'd like to return or exchange an item, please Contact to our customer support team.

We process and ship orders between Monday and Friday. Orders placed on Friday night, Saturday, Sunday, major holidays, and/or during company closures will not be processed until the following business day.

Estimated time to ship:

For products in stock, your order will be processed and shipped in 1-3 business days.

When your order is shipped, you will receive an email with an order number.

Please note that the estimated delivery time is an estimate, not a guarantee. While we make every effort to meet the target dates, shipping/delivery may be delayed by a number of factors, such as production issues. If the delay is significant, we will contact you via email. We will provide you with an updated shipping date and give you the choice of either waiting for or canceling your order.

We accept the following payment methods:

Apple Pay, Google Pay, Paypal and Multibanco.

Cards: Visa, Mastercard, American Express, UnionPay.

A few reasons a transaction may have failed include:

A problem with the credit card.

Your online payment gateway settings.

Incorrect card details provided during payment.

Here is a list of actions you could take should the transaction fail:

Make sure that your debit/credit card details are correct when making a purchase.

Try using an alternative card or payment method such as PayPal if possible.

Contact your debit/credit card provider with the error message, they may be able to identify the issue you are having.

If you are still having transaction problems, please contact us with the details of the error message.

All orders have free shipping.

Shipping Time:

United States 5-6 Business days;

Canada, Europe 5-6 Business days;

Australia, New Zealand 7-8 Business days;

Central & South America 10-14 Business days;

Asia 7-12 Business days;

Africa 10-12 Business days;

Below are some possible reasons that could affect or delay the shipping of your order:

1. All orders require a processing time of 1-3 business days for packaging and quality control before they are shipped.

2. Delivery times may vary depending on your location and the shipping method.

3. Weather conditions, natural disasters, and other uncontrollable factors may cause a delay in delivery times.

Once you have received a shipping confirmation e-mail, this means that your order has been processed and shipped. If the tracking information is not updated, it may be due to one of the following reasons:

1. Your order is on its way, but the post office has not yet scanned/processed the package, therefore, the status on the tracking website has not been updated. Please wait a few days for your local post office to process your package. You can contact the post office with your tracking number for further details.

2. Your order has reached your country and is currently being cleared through customs. Until the package has been checked and cleared, the tracking system cannot provide any further updates. Unfortunately, we cannot predict how long this process will take as it depends on the customs procedures in your country.

If you feel that your package is lost or missing, please Contact Support as soon as possible. We will carry out a full investigation to determine the next steps. Once we obtain all of the relevant information, it will take 1 to 3 business days to process. We will do our best to handle your case quickly.

A timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please Contact Support within three business days of receiving your order with a detailed description of the issue(s) you are having along with any other relevant i​nformation:

Damaged items in the package.

Items in the package are not the products you ordered or some items are missing.

The package is marked as having been signed for on the courier’s website, but you did not receive the package.