Returns & Exchanges

At Skys Tek, customer satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure you are happy with your experience.

Returns
- Eligibility: Items can be returned within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Process: To initiate a return, please contact our customer service team at info@skystek.com with your order number and the reason for the return. We will provide you with a return shipping label and instructions on how to send back your item.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.

Exchanges
- Eligibility: Exchanges are available for items that are defective or damaged. If you need to exchange an item, please contact us within 30 days of receiving your product.
- Process: Contact our customer service team at info@skystek.com with your order number and details about the issue. We will guide you through the process and ensure that a replacement item is sent to you promptly.
- Shipping: For defective or damaged items, we will cover the shipping costs associated with the exchange.

The following items are not eligible for free returns

- AirPods Pro 2

We are not responsible for return costs.

Non-Returnable Items
- Certain items are non-returnable, including:
-  AirPods Max
- Items marked as final sale
- Please check the product description for specific return information.

Important Notes
- Sale Items: Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded unless they are defective or damaged.
- Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

For any further questions, please don’t hesitate to contact our customer service team at info@skystek.com. We are here to assist you!

Thank you for shopping with Skys Tek!